Technical Support
Data Sheets
- Airflow & Thermal Management Products
- CL-Amp
- CL-Amp Kit 'Out of Box' Solution
- CL-Amp Kit 'Out of Box' Flyer
- CL-Amp Calibration Values
- CL-Amp Calibration Values for the US
- Eagle-i
- EnviroHawk
- Enterprise Device Manager
- Env-U2
- Hawk-i2
- Hawk-i3
- Intelligent Power Strips
- IQCab
- Link Box Distribution Unit
- PowerHawk2
- Sensors
- SL500 Server Lifter
Our Technology Centre, based in Usk is considered to be our centre of excellence and is the primary point of contact for all technical activities relating to Unite, including our Research and Product Development, Quality Assurance and Technical Support departments.
The Technical Support Team consists of experienced installation engineers and IT specialists and supports a wide range of services to provide assistance to the Unite range of integrated product based solutions.
At Unite, we provide a focused and structured approach to solving critical and time-sensitive issues by way of skilled problem analysis and resolution. Our primary objectives are dedicated to providing a professional service to Unites client base, and looks at offering the following benefits:
Front line product technical support via a range of media: telephone, email, site visit
Access for existing customers to the online support database, which is an online mechanism to gain answers to product-related issues.
Global Customer Support. As part of the Channel Partner Programme, Unite will provide a direct service to all partners in support of the deployment of Unites products and solutions.
The supply and management of appropriate qualified and experienced resource to implement the installation of product based solutions specified by Unite Technologies.
In conjunction with the installation, Unite resource will also provide direct services to customers for the configuration, commissioning and testing of Unite solutions.
To work in conjunction with client base contacts and third party consultants during product evaluations in determining the most suitable solution for future requirements.
In order to ensure a successful adoption of the deployed Unite solution, we perform a mix of both standard and customised product training for both clients and resellers at any of the Unite locations or at the client site if required. Our training packages range from management overviews to in-depth application and customisation and are tailored to meet clients’ needs.
To facilitate in the specification of technical requirements in line with business drivers.
Carry out acceptance and stress testing of all new product releases including product upgrades and customisations. The Technical Support team works closely with R&D in providing prioritised testing feedback and test schedules.
A Support & Maintenance programme, which is tailored to meet clients’ needs typically on a one to three year basis. Our programmes are designed to include scheduled maintenance, proactively managing the rollout of firmware and software upgrades and the maintenance of hardware.